Returns & Exchanges

At EMOTO Supply, we stand by our high-performance gear and offer a 30-day return policy to ensure you have the perfect equipment for your active lifestyle. If you are not completely satisfied with your purchase, we make the exchange and refund process simple and efficient.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the sports gear you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the equipment is unused and in its original condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number handy while our team processes your refund or replacement.